Surveys show that citizens would prefer to conduct business on their own time, at their own convenience, rather than having to take time off of work or out of their day to hold on the phone or stand in line at a government office.  By providing convenient online citizen services, governments and municipalities can conduct business outside or normal business hours, 24/7/365.  The following types of citizen services can be easily conducted online:

  • Pay taxes, fines, fees, permits, and licenses
  • Apply for permits and license with online forms
  • Get and download forms and information
  • Look up municipal codes, phone numbers, information
  • Check the status of something
  • Self-service Freedom of information act (FOIA) requests