What happens after you are referred to a potential client?
We live in a 24/7 connected world. Your customers want information faster, better and in a way that makes sense to them. You already know what your existing customers want – listings sent right to their phones, constant updates and the ability to make decisions fast.
So what about your prospective customers? They want the same things!
It’s not often that we are recommended something or someone and actually get their contact information anymore. Because, why would we when there is Google? When someone tells me about a great new Mexican restaurant downtown, I don’t need a card or a flyer – I can just Google it. Now I have their location, hours, and menu. Based on their website I have already made a judgment about if I am going to like their food or not. Right or wrong, its what we do. Web presence is just as important as physical locations.
So how does this apply to you as a real estate agent? Buying or selling a house is a huge deal and your customers want to know that you are one of the best in the business and the best fit for them. Before they are even calling you, they are most likely researching you.
What does your online presence say about you and your business?
I am going to take the first person that showed up in my “Tucson Real Estate Agent” search from the last post and check out what happens when I Google her.
She dominates the first page of Google, and with links that come right back to her Real Estate business! Her personal site is on top, followed by Zillow – of course and then I was a little surprise to see another site, tucsonhomeshopping.com that seems to be linked to / owned by her. She is dominating Google.
Wondering why this matters? The Internet and websites legitimize things for consumers. Reviews provide insight, they make your customers feel like they know what to expect. Multiple sites and search results make your presence feel huge, like people are talking about you and you have put in the time to make sure your customers can find you!
So what can you do right now? Check out Blake’s post on reputation management to take steps in the right direction. If you think you need help or someone to point you in the right direction? Reach out to us today!